Shipping policy

SHIPPING POLICY

Last updated: 22 September 2026

Thank you for shopping with Maya Pet Co. This Shipping Policy explains how we process and deliver orders placed through our online store.

Order Processing

Orders are processed and dispatched from New South Wales, Australia.

We aim to prepare and dispatch orders as quickly as possible. Any estimated processing or dispatch time displayed on our website is provided as a guide.

Orders placed on weekends or public holidays may be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Shipping Within Australia

We ship to addresses throughout Australia using the shipping options available at checkout.

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout or provided by the delivery carrier are estimates and may vary depending on your location, the shipping service selected and circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the available shipping method and your delivery location.

From time to time, Maya Pet Co may offer free or discounted shipping as part of a promotion. Any applicable conditions will be stated with the offer.

Delivery Times

Estimated delivery times begin after your order has been dispatched.

Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, weather events, public holidays and transportation disruptions.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Tracking Your Order

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping information carefully before completing your purchase.

If you notice an error in your delivery address, contact us at info@mayapetco.com.au as soon as possible.

We will make reasonable efforts to update your address if your order has not yet been dispatched. Once an order has been dispatched, we may not be able to change or redirect the delivery.

Authority to Leave

Where a carrier provides an Authority to Leave or similar delivery option, selecting that option may allow the parcel to be left at the delivery address without a signature.

Any carrier-specific delivery conditions will apply to the delivery service selected.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Delayed or Missing Deliveries

If your tracking information shows an unexpected delay or your order has not arrived within the expected timeframe, please contact us at info@mayapetco.com.au.

We will make reasonable efforts to investigate the delivery with the relevant carrier and assist in resolving the issue.

If we are unable to supply or deliver an order within the promised timeframe or a reasonable timeframe, we will provide an appropriate solution in accordance with the Australian Consumer Law.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible at info@mayapetco.com.au.

Please include your order number, a description of the issue and, where practical, photographs of the parcel and affected product.

We will assess the issue and provide an appropriate remedy where required under the Australian Consumer Law.

Returned to Sender

If an order is returned to Maya Pet Co because the delivery address supplied was incorrect or incomplete, or because the parcel was not collected or accepted, please contact us.

Where the return was not caused by an error by Maya Pet Co or a failure covered by the Australian Consumer Law, additional shipping charges may apply if you ask us to resend the order.

We will advise you of any applicable charges before the order is resent.

International Shipping

Maya Pet Co currently ships within Australia only.

If international shipping becomes available in the future, this policy will be updated with the applicable destinations, shipping options and conditions.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.